Shipping & Return Policy
How long it will
take for my order to be delivered?
your order is shipped by Air mode then it will take around 2-3 days and if your
order is shipped by surface then it will take 3 to 5 days once shipped
depending upon your location. This timeline is just an estimation and actual
delivery dates vary due to carrier shipping practices, delivery location and
the items you order. When we use independent carriers to deliver orders, we
base the estimated delivery dates upon information provided to us by the
independent carriers. We cannot determine your exact delivery time, but we can
tell you if your order has been shipped, and whether or not there are any
problems with it that have been reported to us that could delay delivery. To
check the delivery status of your order, visit the order
status page after login. For more specific
delivery details, please refer to your order.
Do I have to wait
at my house or office all day for my delivery?
your security and protection, it’s best to have someone available to sign for
your order between the hours of 10:00 am and 7:00 pm, Monday through Saturday,
excluding holidays. It is better to contact regional courier office for
obtaining delivery time.
Can I specify a
delivery date/time for my order?
are unable to specify a particular time and particular day for your order to be
delivered. We can just give estimation.
I won’t be available
to accept my delivery. What do I do?
the time of placing an order, if you want to exclude any particular timeline
for your absence, please mention the same in order comment section. Do note
that we will make best effort as a part of our customer satisfaction policy but
it will not be guaranteed due to operational constrain. If you forgot to enter
the said comments then make sure that you send an email to us in this regard
before your order is dispatched.
I entered wrong
delivery address, what should i do now?
the event on above mentioned circumstances, please make sure to contact us by phone or
email immediately before the order is dispatched. In the event when order is
already dispatched, it will be difficult to rectify the same.
6. Can I have
different shipping and billing address?
present while placing an order, you can enter only one address so kindly enter Delivery
Address only. Mail us if you want bill on different name, we will send you soft
7. What if I don’t
receive my order by the scheduled delivery date?
you don’t receive your order by 7:00 pm on the estimated delivery date, kindly revert
with your order id and we will follow up with courier partner.
I received most
of my order, but I’m missing one item, what should I do?
check your order and shipment confirmation emails to determine if your missing
item is scheduled to ship separately. If you’re missing item was scheduled to
arrive with other items, but was missing, please Contact Customer Service
dispatch -100% refund less any payment refund charges if any.
dispatch -no refund.
found to be different than description will be replaced . Return freight
of lot will be borne by us and new will be sent at our cost too.
transit -do not accept the goods . If very urgent then pls mention same on
the courier slip/transporter LR before accepting the same.
the quantity of damaged pcs with proof by attaching pictures by email and
we will refund your money/credit your account /replace the defective
If the customer
cancels any order before order dispatch, then the money would be refunded.
In case the shipment has been dispatched, then refund would be given, but
Customers will be responsible for shipping charges against canceled
In case of
damage, kindly do not accept.
In case of
manufacturing defect, goods will be replaced/refunded as per need.